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OFF-STREET PARKING

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FAQ

FREQUENTLY ASKED QUESTIONS

CincyEZPark Overview

What is CincyEZPark?

CincyEZPark is a state-of-the-art technology that allows residents of and visitors to Cincinnati to utilize more than 4,000 on-street parking meters in the city’s urban core with even greater ease.

 

The initial phase of the system developed in 2014 when City Council decided to upgrade the city’s entire on-street parking system. That included installing new “smart meters” in various parts of the urban core, including Over-the-Rhine, the Central Business District and several business districts in other neighborhoods.

 

As part of CincyEZPark initiative, the City of Cincinnati and Xerox have introduced a pay-by-cellphone solution. The app, created by Passport, lets motorists pay without walking up to any of the city’s on-street parking meters.

 

This service presents drivers with a much simpler option for putting money into a parking meter. Parkers can extend their parking session, view all mobile parking transactions and receive a reminder 10 minutes before their parking session expires.

 

When purchasing time at a meter using the PassportParking app, the parking meter will not display the time purchased or remaining. Instead, customers can see the time remaining directly on their phones and that time is stored in the cloud.

 

Parking Enforcement Officers utilize wireless handheld devices to see whether or not a space or plate is paid.

 

How can I pay for my parking in Cincinnati?

You can pay with coins or a credit card (Master Card, Visa and American Express only) at the meter or use the PassportParking pay-by-phone app, local telephone number (513-253-0493) or website.

 

What are the parking rates in Cincinnati?

Presently rates are $2.25 an hour at meters south of Central Parkway and East of Vine Street; $2 an hour at meters south of 6th Street and West of Vine Street; $1.75 an hour North of 6th Street and West of Vine Street; $1.25 an hour North of Central Parkway and East of Vine in Over-the-Rhine (OTR) and $0.75 an hour North of Central Parkway and West of Vine in OTR. All Neighborhood Business Districts outside of the Central Business District and OTR are $0.50 an hour. Prices are posted on the meters.

 

These prices remain the same regardless of payment method. Please note that there is a 25 cent convenience fee for purchases made by phone.

 

What do I do if I receive a ticket?

Information is printed on the back of the citation on how to pay, report a malfunctioning meter/check or to request a hearing for an issued citation. Additional information is available on the City of Cincinnati’s parking website.

 

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PassportParking App Overview

What is the PassportParking app?

PassportParking is an easy and convenient way to pay for metered parking in Cincinnati using a mobile phone or web browser.

 

What are the benefits of using PassportParking

 

• Pay for parking using your phone without having to go to a meter.

• Receive mobile alerts 10 minutes prior to your time expiring.

• Extend your parking time remotely, up to the maximum time allowed per posted signage.

 

Is there a fee to use PassportParking?

A $0.25 convenience fee will be applied to each transaction. PassportParking will inform you of the convenience fee and you will be asked to confirm a transaction before you are charged.

 

Where is PassportParking offered?

PassportParking is now available for all on-steet  parking is available in the City of Cincinnati. Just look for the CincyEZPark logo on nearby signs or on the meters.

 

How do I get started?

Getting started is easy! All you need is a credit or debit card. Choose one of the methods below:

 

• iOS or Android users: Download the free PassportParking app to your device from the Apple App Store or Google Play Store.

• Other mobile device users: Sign up by visiting m.ppprk.com from any web browser.

 

Your wireless carrier’s message and data rates may apply.

 

How do I get the app?

The free PassportParking app is available for download in the App Store and Google Play store.

 

Is there an app for Blackberry or Windows phones users?

At this time, there is no native app for Blackberry or Windows phones, but users can access the PassportParking web app by going to m.ppprk.com from a mobile or desktop web browser.

 

For an app-like experience on a Windows phone, you can take advantage of the Pin to Start feature in Internet Explorer. To do so:

  1. Open Internet Explorer on your Windows phone.
  2. Navigate to m.ppprk.com and allow the page to fully load.
  3. Tap More, then tap Pin to Start.

 

Following the instructions above allows you to pin the PassportParking mobile web page to your Start screen and use it like a dedicated Windows phone app. For additional instruction on the Pin to Start feature, please visit the Windows phone how-to page.

 

Can I download the app on my tablet?

Yes, the PassportParking app is available for download from the Apple App Store and the Google Play Store.

 

Am I enrolling in anything automatic?

No. PassportParking is a mobile payment application that will only charge your card when you make a purchase.

 

Is my information secure?

We take securing our customers' data extremely seriously. We follow very strict security standards set by the payment card industry (PCI-DSS Service Level 1). This includes routine external audits of our system's security as well as transmitting all data over SSL-encrypted communication channels.

 

 

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Paying with PassportParking

How do I pay for parking using PassportParking?

You can pay for your parking sessions with the PassportParking app by credit or debit card.

 

  • Step 1: To begin, access the Enter Zone screen by logging in to PassportParking and pressing the Side Menu button (the three horizontal bars in the top left corner) and selecting New Session.
  • Step 2: Enter the Zone Number (For more information, see: What's a Zone Number?)
  • Step 3: Enter your License Plate Number or Space Number (located on a parking meter decal)
  • Step 4: Select your Length of Stay
  • Step 5: Select your Payment Method
  • Step 6: Confirm your parking session details.

 

Once you see the countdown timer, that's it! You've successfully paid for parking with PassportParking.

 

How do I extend my parking with PassportParking?

One of the benefits of PassportParking is the freedom to extend your parking session (up to the maximum time allowed) from anywhere, like a restaurant, office, or residence, right from your phone.

 

If you’re using PassportParking and your phone has cellular data service or WiFi, you will receive an alert when you have 10 minutes left on your parking session. You can monitor how much time is left on your session from the app by clicking the Side Menu (the three horizontal bars in the top left corner) and selecting your Active Parking Session.

 

For more information, see Why is it that sometimes I can extend parking and sometimes I can’t?

 

Can I still use the meters?

Yes. If you choose, you can still pay for parking the traditional way by using the meters.

 

However, a customer cannot use the app or the website to add to time already displayed on the meter. They’ll have to wait until that time has expired to pay by phone or add time directly on the meter.

 

Without paying at the meter, how do parking enforcement officers know that I have paid for parking?

Once you've purchased parking with PassportParking, the Zone and License Plate or Space Number information that you've entered is immediately sent to Parking Enforcement’s monitoring system. Parking Enforcement Officers determine if you have paid by looking up your Zone and License Plate or Space Numbers on a handheld device. You do not have to display any proof of payment on your vehicle.

 

What are the hourly parking rates?

Presently, rates are:

  • $2.25/hour at meters south of Central Parkway and East of Vine Street
  • $2.00/hour at meters south of 6th Street and West of Vine Street
  • $1.75/hour North of 6th Street and West of Vine Street
  • $1.25/hour North of Central Parkway and East of Vine in Over-the-Rhine
  • $0.75/hour North of Central Parkway and West of Vine in Over-the-Rhine

 

All Neighborhood Business Districts outside of the Central Business District and OTR are $0.50 an hour. Prices are posted on the meters. These prices remain the same regardless of payment method.

 

Are there additional charges besides the parking rate?

When parking time is purchased through PassportParking, a convenience fee of 25 cents is charged for each and every transaction. The PassportParking app will inform you of the convenience fee and you will be asked to confirm a transaction before you are charged.

 

How do I know if PassportParking is available where I parked?

PassportParking  is currently available in all CincyEZPark-operated spaces. Just look for the CincyEZPark decal at your space to find the Zone and Space number information you'll need when paying with the app or online.

 

What’s a Zone Number? How do I locate my Zone Number?

The Zone Number is a 3-digit number located on parking meter decals and on-street signage that identifies where you are parked. Just look for the CincyEZPark logo on signs in your parking location. For more information, please see the Pay By Phone section of this website.

 

What’s a Zone Number? How do I locate my Zone Number?

Each parking location may have different parking restrictions and hours of operation or length of stay. Entering the wrong Zone Number may result in a parking ticket.

 

If I don’t have my mobile phone with me, can I use a different phone to pay for parking?

Yes. Although your phone number, and thus your phone, is linked to PassportParking for security and verification reasons, you can start another account on a different phone and pay for parking with the new phone number. You may also use your email address to login on a different phone, however you'll need access to your email account to verify your PassportParking account.

 

If you don’t have a mobile phone with you, make a payment at the meter located at your vehicle's space. Additionally, if you’re with someone who has a PassportParking account, they can pay for your parking by simply paying for your session and you can repay the favor in the future!

 

Why is it that sometimes I can extend parking and sometimes I can’t?

You may be unable to extend parking if you are outside a Zone’s hours of operation or due to a parking restriction (such as trying to purchase time beyond the maximum parking time limits allowed in that Zone). When you purchase parking, you are not permitted to purchase more time than the allowed length of stay. Make sure you check for rates and parking restrictions on the meters and permanent or temporary signage in order to avoid a ticket.

 

Like many apps or mobile services, PassportParking requires a good cellular or Wi-Fi signal. The connectivity of your personal devices is not under our control, and if you experience failure in wireless service, you will be unable to extend your parking session remotely. In such circumstances, please pay for parking at the meter nearest to your vehicle.

 

I parked using the wrong Zone or Space Number. Can I change it?

Unfortunately, you cannot change a Zone Number once your parking session has started, so please remember to review your parking session details before confirming. Make sure you check for rates, parking restrictions on the meter and permanent or temporary signage in order to avoid a ticket.

 

If you accidently purchase a parking session with the incorrect Zone or Space Number, please contact the PassportParking help desk at (704) 837-8066 for assistance. If you do not purchase a session with the correct Zone and Space Numbers, this may result in a parking ticket.

 

How do I know if my parking time was processed?

The PassportParking app or mobile web session screen shows the start and end times of your parking session. Additionally, a countdown timer will show the remaining amount of time to your current parking session at any point in time.

 

My friend wants to park but doesn't have a smartphone, what should I tell them?

You can also pay for parking using Passport Mobile Pay's automated IVR touch-tone system by called (513) 253-0493.

 

PLEASE NOTE: This phone number is for PAYING BY PHONE ONLY. For questions regarding parking meters other non-mobile payment-related issues, please call the PassportParking help desk at (704) 837-8066.

 

Can I park multiple cars?

Sure! Just click "New Parking Session" in the Side Menu (the three horizontal bars in the top left corner) to start a new parking transaction. When prompted to select a vehicle, choose an existing vehicle or add a new vehicle by pressing the Add Vehicle button.

 

Can I change my parking notification alert to something other than 10 minutes?

At this time, the time period for the notification alert feature cannot be changed.

 

My phone battery has run out and I can’t pay for my parking with PassportParking. How can I pay for my parking?

Please return to the location where your vehicle is parked and pay at the meter. PassportParking is not responsible for any issues due to failure or malfunctions with your wireless device.

 

Do I have to sign up for text messages to park?

If you purchase parking by calling the Passport Mobile Pay  IVR system, you must agree to receive text messages regarding your parking transaction. This includes text messages to process your transaction, receipts for your transactions, and parking expiration reminders. If you do not wish to receive text messages, you can still pay for parking using the parking meter located at your vehicle's space.

 

If you purchase parking with PassportParking mobile web app either on a desktop or mobile web browser, you can manage your text message preferences for expiration alerts by going to the Side Menu (the three horizontal lines in the top left corner) and pressing Options. If you choose not to receive text message expiration alerts, we cannot remind you of when your parking expires.

 

You do not need to sign up for text messages to use PassportParking. However, you will need to receive your account verification code by either text message or email when you sign up for PassportParking.

 

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Accounts & Payments

Can I use PassportParking without having to set up an account?

No. In order to use PassportParking, you must set up an account first. No need to worry, we won't use your information for any nefarious purposes. Please read our Privacy Policy to see how we use your data.

 

Can I use PassportParking without having to link my credit or debit card?

No. In order to successfully purchase a parking session, you'll need to link a valid credit or debit card to your account.

 

Can I access my purchase history?

Your PassportParking transactions are saved and can be accessed in two ways:

 

  • Email Receipts: After each parking or transit session, we'll email you a receipt for the transaction. To email a copy of your receipt using the PassportParking app, go to the Side Menu (the three horizontal lines in the top left corner) and select My Parking History. The app keeps a history of your last 20 transactions. Choose a recent session and press the Email Receipt button. This will send a receipt to the email address associated with the PassportParking account.
  • Transaction Reports: To view your entire purchase history of your account, log in to m.ppprk.com, access the Side Menu (the three horizontal lines in the top left corner) and select My Parking History.

 

Is it safe to make payments via PassportParking?

We take securing our customers' data extremely seriously. We follow very strict security standards set by the payment card industry (PCI-DSS Service Level 1). This includes routine external audits of our system's security as well as transmitting all data over SSL-encrypted communication channels.

 

How does PassportParking use my email?

We use your email address only to send you important information regarding your PassportParking account. For information on how we use your data,  please read our Privacy Policy.

 

How do I get a receipt for my parking or transit transaction?

See: Can I access my purchase history?

 

Please Note: Parking History in the app is limited to recent transactions. For your full parking history, log in to your account at m.ppprk.com.

 

My name and/or account information has changed. How can I change it?

Using the PassportParking app or mobile web app, visit the Side Menu (the three horizontal lines in the top left corner) and access the options under Settings to change your Profile and/or Payment Card details.

 

How do I add a payment card?

You can add a payment card in the PassportParking app or online at http://m.ppprk.com.

 

When you log in, open the Side Menu (the three horizontal lines in the top left corner) and click Payment. On the next screen, click the Add Card button. In the next screen, enter the card information and then click Save. You've successfully added a payment card!

 

How do I change my payment card information?

You can change payment card information in the PassportParking app or online at http://m.ppprk.com.

 

When you log in, open the Side Menu (the three horizontal lines in the top left corner) and click Payment. On the Your Cards screen, select the card you would like to change. In the next screen, click Delete Card. You can then add a new card with the correct information.

 

For information on adding a payment card, see: How do I add a payment card?

 

Can I store more than one credit or debit card?

Yes. You can enter as many credit or debit card numbers as needed.

 

What if my credit or debit card declines?

PassportParking accepts all valid Visa, Mastercard, and American Express cards. If your card declines, follow these steps:

 

  • Step 1: Ensure you've entered the correct payment card information into the app.
  • Step 2: Contact the issuing bank associated with your credit or debit card.

 

For information on how to edit payment card information, see: How do I change my payment card information?

 

May I get a refund for any unused parking session time or transit fares?

At this time, there are no refunds for unused parking session time. Make sure you confirm all details before purchasing and follow all permanent or temporary signage in order to avoid a ticket.

 

How does PassportParking bill me?

You can pay for your parking session or transit fare in PassportParking with either an individual credit/debit card or by funding the PassportParking Prefunded Account.

 

Transactions completed using an individual credit/debit card will show up on your card statements as individual line items and will be deducted from your account once the parking session is completed. Individual transactions can still be viewed in the app or online at m.ppprk.com.

 

How do PassportParking charges appear on my credit or debit card statements?

Transactions completed using an individual credit or debit card will show up on your card statements as individual line items and will be deducted from your account once the parking session is completed.

 

Am I charged for text messages that I receive from PassportParking?

PassportParking does not charge for text messages we send to you, but text messages are subject to standard message and data rates charged by your wireless service provider.

 

How can I deactivate my account?

You can deactivate your account at any time by visiting m.ppprk.com. Once you log in, select the Side Menu (the three horizontal lines in the top left corner) and click on Profile. In the Profile screen, click the Deactivate Account button. Complete the short process to deactivate your account. Any remaining parking funds in your account will be refunded to you, less any amounts used to pay your parking transactions, if any.

 

Be aware that once you deactivate your account, it cannot be reactivated. If you wish to use PassportParking again, you will need to create a new account.

 

 

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Help & Support

The app doesn’t work. I’m not getting notification alerts. It’s slow.

Like many apps or mobile services, PassportParking requires a good cellular or Wi-Fi signal. If you experience any issues with the app, check your phone’s coverage status and/or Wi-Fi signal first. The connectivity of your personal device is not under our control, and we cannot be responsible for any failure to receive a notification alert or inability to extend a parking session due to failure in wireless service or malfunction with your wireless carrier.

 

Also, please be aware that sessions originated from the app, whether on iPhone, iPad or an Android device, receive notifications on the app and on that specific device.

 

If you continue to experience problems, let us know by visiting the Side Menu (the three horizontal lines in the top left corner) and press Send Bug Report. Once you've submitted the bug report, please restart the app. We’ll look into it as soon as possible. Please remember that if you’re unable to pay through PassportParking for any reason, you’re still required to pay for your parking session or transit fare through another method.

 

How do I reset/change my PIN?

You create your PIN when you sign up for an account. If you wish to reset your PIN, click on the Reset PIN button on the Login page. You will be required to re-enter your payment card currently on file to verify your identity (we provide the last four digits to help you remember which card you used). After successfully verifying your payment card details, you will be taken to the Create PIN page, at which point you can reset your PIN.

 

Why do I get a “Locked” error message?

If you received a “Locked” error message, be aware that we may have manually suspended your account due to payment discrepancies. In such cases, please contact us at (704) 837-8066 for more information.

 

Why am I receiving a "Time Out" error message?

In order to accurately display parking rate information, PassportParking allows 90 seconds to complete a parking transaction before the system times out. If a time out occurs, simply begin your transaction again.

 

Why didn’t I receive a notification alerting me that my time is about to expire?

Like many apps or mobile services, PassportParking requires a good cellular or Wi-Fi signal. Check your phone’s coverage status and/or Wi-Fi signal. PassportParking is not responsible for any issues resulting from failures in wireless service or due to failure or malfunctions with your wireless carrier.

 

To see if you're receiving notifications, go the Side Menu (the three horizontal lines in the top left corner)and press Options. From the Options screen, you can toggle your Reminders, the Reminder Sound, and Email Receipts.

 

Be sure to check your device’s Notification settings and has service. If you are experiencing any problems, let us know by going to the Side Menu (the three horizontal lines in the top left corner) and pressing Send Bug Report. Once you've submitted the bug report, please restart the app. We’ll look into it as soon as possible.

 

I have a new phone number. What do I do?

If you have a new phone number, you will need to register a new PassportParking account for that phone number. Deactivate your current account online at m.ppprk.com and then sign up for a new account.

 

For information on deactivating accounts, please see: How can I deactivate my account?

 

My name and/or account information has changed. How can I change it?

No. Each account is connected to a single phone number.

 

I have received multiple charges on my bank account after I used the app. I believe I am a victim of fraud. What can you do?

Contact the bank associated with your credit or debit card immediately if you believe you may be a victim of fraud. In addition, please call the PassportParking help desk immediately at (704) 837-8066 so that we can help you determine if the charges are legitimate.

 

I’m trying to create an account but it keeps saying “User Exists.” I’ve never signed up before. Help!

Please call the PassportParking help desk at (704) 837-8066 so that we can help you sort out the situation.

 

How do I stop the alerts that I receive?

You can change your PassportParking notification settings in the app or online at m.ppprk.com.

 

  • Reminders & Emails: When you log in, open the Side Menu (the three horizontal lines in the top left corner) and click Options. From the Options screen, you can toggle your Reminders, the Reminder Sound, and Email Receipts.
  • Text Messages: You can stop receiving all text message reminders from PassportParking, go to the Side Menu (the three horizontal lines in the top left corner) and press Options. Then, simply toggle the Reminders button off.

 

Alternatively, you can also text STOPTXT to the PassportParking number that sends you text messages. Following a request to unsubscribe, you will receive a confirmation message from PassportParking confirming that you have been inactivated in our system. Be aware, however, that if you choose not to receive text message alerts, we cannot remind you of when your parking expires.

 

How many text messages will I receive?

The number of text messages you receive will depend on the number of transactions you complete and the method you use to make a purchase. Depending on the method you use to purchase, you may receive up to eight text messages in relation to your transaction.

 

How do I get support?

Using the app or website, go to the Side Menu (the three horizontal lines in the top left corner) and press Send Bug Report. Once you've submitted the bug report, please restart the app. We’ll look into it as soon as possible. Please remember that if you’re unable to pay through PassportParking for any reason, you’re still required to pay for your parking session or transit fare through another method.

 

If you need immediate assistance, please call the PassportParking help desk at (704) 837-8066.

 

What is the difference between a verification code and my PIN?

The verification code is a unique 3-digit code that verifies you have entered in the correct phone number or email. A PIN (Personal Identification Number) is a 4-digit number of your choice that you will use every time you sign in to PassportParking.

 

The IVR system is asking me for a PIN but I don't have one.

When you sign up for PassportParking, you will be prompted create a 4-digit Personal Identification Number (PIN) of your choice to continue. Please remember that PIN number for future use as you will need it sign in.

 

How can I deactivate my account?

You can deactivate your account at any time by visiting m.ppprk.com. Once you log in, select the Side Menu (the three horizontal lines in the top left corner) and click on Profile. In the Profile screen, click the Deactivate Account button. Complete the short process to deactivate your account. Any remaining parking funds in your account will be refunded to you, less any amounts used to pay your parking transactions, if any. Be aware that once you deactivate your account, it cannot be reactivated. If you wish to use PassportParking again, you will need to create a new account.

 

 

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NEED MORE HELP?

SEE OUR HOW TO VIDEOS.

HOW TO VIDEOS

 

For more information, visit City of Cincinnati's Parking page.

 

Need help with the meters? Please call 513-352-4527.

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